Help --------------------------------------------------- Oct10 brkeig_71 Jolly Roger Aug 30, 9:18 am Got it! One of our agents will be with you in about 1 minute. You can leave and try again later if you're unable to wait, WaiKi. Leave the queue Assistant Aug 30, 9:18 am Lariza has joined the conversation Hi WaiKi, this is Lariza, one of my favourite colleagues. I'll leave you both to it, and I'll be back when you guys are done. Assistant OK I hope all is well with you and your loved ones at this difficult time. My name is Lariza, I・ll be assisting you today. Lariza How can I help? Lariza I want to list more item but can not now. I want to rise my listing limit I understand you want to request for a higher selling limits, let me connect you over to the selling limits team, stay on the line please. Lariza OK thanks. Welcome to eBay Live Help my name is Marvin. Please give me a moment to review your query. Rene Marvin OK I・m happy to know that you would like to sell more items here on eBay. No worries, let me help you with your request. I'll just heck your account to see what we can do. Rene Marvin May I know what items are you selling on eBay? Rene Marvin Pool supplies, tool and storage box, bamboo curtain Where are you getting these items? Rene Marvin From China and US Do you have the items in your possession? Rene Marvin I just want to make sure you are still connected. Rene Marvin what do mean by that? you mean my own brands? You mentioned you are getting the items from a different location that is why i asked is you have them on hand as we want to make sure the seller is shipping the item Rene Marvin Yes, I ship items from the warehouse. Just checking if you are still with me? Rene Marvin Thank you Rene Marvin I also have some items which are shipped directly from the manufacturers or the suppliers. I have increase your selling allowance to 760 items & $320,000. This will reflect on your account after few minutes. It can be as quick as 3 minutes and should not take longer than an hour. Rene Marvin OK, I check a moment later. Is there anything else I can help you with? Rene Marvin Thanks for your help, i can list more now. You're welcome Rene Marvin Thank you for contacting eBay Live Help. Bye for now. Rene Marvin No thank you. Hi again WaiKi, looks like your chat with our agent has finished. I'll send a copy of your conversation to your email shortly. Assistant OK OK, thanks! Assistant 2:17 am Contact an agent Sure, WaiKi! So I can connect you with the right agent, tell me in a few words how we can help. Enter a brief description of your issue Enter a brief description of your issue 0 characters used of 1500 allowed0 / 1500 Continue Stop this Assistant Continue OK, thanks. I・ll hand you over. It・ll be about 1 minute until an agent・s free. Is that OK? Yes No Assistant Yes Got it! One of our agents will be with you in about 1 minute. You can leave and try again later if you're unable to wait, WaiKi. Leave the queue Assistant 2:25 am Patrick has joined the conversation Hi WaiKi, this is Patrick, one of my favourite colleagues. I'll leave you both to it, and I'll be back when you guys are done. Assistant Welcome to eBay live chat. My name is Patrick O. And I hope that you're doing okay today. May I ask for your name please? Patrick Chan Wai Ki Hello Chan Wai Ki. I hope that you and your family are safe during this time of pandemic. Patrick How may we assist you today? Patrick I can not contact the buyer from the listing 114385885792, as it was removed 11-05796-47088 order no. ht1818 buyer id I'm sorry to learn of this, Waiki. I do appreciate your efforts in knowing how you can get in touch with the winning buyer of this item. It's unfortunate that the item was removed but I'll be happy to help you on getting in touch with them. Patrick yes please. Alright. First let's have you open a new tab or a new browser for eBay first so that we don't get disconnected. Patrick OK, i open a new tab and in ebay Thank you for confirming. So from the eBay site please hover your mouse to My eBay on the top right side the click on Selling. Patrick Once there then hover your mouse to Orders on the upper left side the click on All Orders. Patrick done After that go to the section of the sold item then click on the User ID of the winning buyer. Patrick now can see buyer's rating Then from there, you will be routed to the profile page of the buyer. On that page click on Contact on the right side of the page. Patrick check This is not about an item? That is correct. That will allow you to then type in your own message for the winning buyer. Patrick i see a familiar format OK. shuold be OK now. I am fine now, thanks You're most welcome. If you need further assistance kindly get back with us and we'll always be happy to assist you. Patrick Always take care and thank you for choosing eBay. Have a great day! Patrick Hi again WaiKi, looks like your chat with our agent has finished. I'll send a copy of your conversation to your email shortly. Assistant Yes, thank very much. Glad to help. Thanks for choosing eBay! Assistant Hi WaiKi! It's eBay's automated assistant. What do you need help with? Buyer asked eBay to step in Track my package Didn't get an item Can I combine shipping? International shipping How do I change my address after checkout? Resolving shipping issues Contact an agent Assistant 4:19 am Contact an agent Sure, WaiKi! So I can connect you with the right agent, tell me in a few words how we can help. Enter a brief description of your issue About case 5248270327 22 characters used of 1500 allowed22 / 1500 Continue Stop this Assistant Continue OK, thanks. I・ll hand you over. It・ll be about 1 minute until an agent・s free. Is that OK? Yes No Assistant Yes Got it! One of our agents will be with you in about 1 minute. You can leave and try again later if you're unable to wait, WaiKi. Leave the queue Assistant 4:21 am Justine Paul has joined the conversation Hi WaiKi, this is Justine Paul, one of my favourite colleagues. I'll leave you both to it, and I'll be back when you guys are done. Assistant Hi, I・m Justine. You have reached eBay Buying Department. Can you please verify your first and last name? Justine Paul Chan Wai Ki Thank you, how can I help you today? Justine Paul 5248270327 this case. eBay close the case and refund buyer, but the item is on the way. I have upload the tracking. already. Let me check Justine Paul Just a mintue Justine Paul Jolly Roger Beaded Bamboo Curtain Decorative Panel Drape Doorway Windows Blind Justine Paul is that the ite? Justine Paul Yes Upon checking here you alredy refunded the seller Justine Paul eBay refund it, not me. i was not informed. Alrigth. To best assist you with this, I need to transfer you to the specialised department that handle this type of query. Justine Paul i got an email just now saying buyer make an request. then at same time a email of refund to buyer, no email in bettween. OK. 4:31 am Catherine has joined the conversation Welcome to eBay Live Chat. My name is Catherine from Escalations team. Can you please verify your first and last name? Catherine Chan Wai Ki Hello Chan, hope you are well today. I・m looking forward to assisting you. How can I help you today? Catherine about case 5248270327 Is this the item Jolly Roger Beaded Bamboo Curtain Decorative Panel Drape Doorway Windows Blind? Catherine I have responded buyer by uploaded the tracking. Yes. For me to better assist you today, what resolution are you looking for? Catherine but today ebay suddenly close the cases and refund byuer. The item is on the way. buyer will be receiving the item. Please double check if this is the tracking number you uploaded: 9405511899223609088984 Catherine a moment YES We can see that you provided a tracking number for this item, but the tracking did not show as shipped with the carrier. Catherine October 5, 2020, 7:26 pm Shipping Label Created, USPS Awaiting Item RICHMOND, VA 23236 A shipping label has been prepared for your item at 7:26 pm on October 5, 2020 in RICHMOND, VA 23236. This does not indicate receipt by the USPS or the actual mailing date. Catherine Maybe there is some delay in the carrier. How about if the item finally shipped to buyer, can ebay ask buyer to return the item to me. I understand, however, the buyer escalated the case that is why we have to dropped a decision. Catherine Well if that happened you can send a PayPal invoice to your buyer to pay for the item Catherine If buyer refuse to pay? If that is the case, then, I'm sorry to say that we don't have a way to force buyer to pay, you may report the buyer Catherine OK, i contact buyer for this, hoping i can sort it out. Is there a way that you can stop the shipment? Catherine I will contact carrier to see whether this can be done. It's not moving yet, maybe still with te carrier Catherine Please do so Catherine OK, thanks. Thanks for understanding Catherine I'm glad was able to assist you today. Thank you for your patience. Catherine Thanks for choosing eBay. Have a great day. Good bye. Catherine 4:45 am Agent has left the conversation Hi again WaiKi, looks like your chat with our agent has finished. I'll send a copy of your conversation to your email shortly. ---------------------------------------------- Oct10 24.06 24.18 24.14 23.94 24.06 24.22 23.98 24.3 23.94 23.82 24.06 23.98 Hi there Chan, Yes we certainly appreciate your business! You purchased this time from fulfillment by Amazon, and the payment is still pending. This is still our company, but the fulfillment and processing is done by Amazon. It appears the payment has yet to go through...that is why it doesn't make a date for you. My recommendation would be to place another order :) let us know if you have any questions! Great Price Fast Service 111-9328459-5979404 Jun 02 a delivery date was not given, We will email you when we have an estimated delivery date. Shipping now 111-5676110-0365869 Order Placed: Wednesday, June 10, 2020 3:59 PM Order Placed: Tuesday, June 2, 2020 7:48 AM Order Placed: Wednesday, June 10, 2020 7:32 PM The order placed on 3:59 PM this is fine and we can cancel other two order for which there is no delivery date.OK