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Dear WaiKi,

I¡¦m writing to you on behalf of eBay regarding the Bamboo Beaded Curtain (121716272007) that you recently sold. As I reviewed your case, 

I understand that your buyer reported that the curtain has damages. I'm sorry to know that the request has been escalated. I'm here to help you out.

Because of the nature of the complaint, we'd like to have as much information as possible to make sure we make an appropriate decision. 
To help us, we have asked your buyer to provide photos of the item they received.

We've placed the case on hold for 5 days so your buyer will have an ample time to send us photos.

If we don't receive photos within 5 days, we'll have to make a decision based upon the limited information we already have.

As a reminder, to help you avoid a similar frustrating situation in the future, here are ways to avoid complaints that an item doesn't match the listing description:

-- Use a clear, complete, descriptive title.

-- Include the brand or artist, product name, and size in the description.

-- Imagine you're the buyer, and try to anticipate questions or concerns the buyer may have.

-- Consider the words you'd use to search for your item.

-- Use the appropriate packaging for the item.

-- Don¡¦t use stock photo instead use the original picture of the item you¡¦re selling.

Thank you for choosing eBay. We appreciate your business.

 

Sincerely,
Elle A.
eBay Customer Support

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